1. Overview

Welcome to www.bemhealing.com (“Website”). These Terms & Conditions (“Terms”) govern your access to and use of this Website and any services, sessions, courses, memberships, audio recordings, or other digital products (“Services”) provided by BEM Healing (“we,” “us,” or “our”).

By using the Website, booking a session, purchasing a service, submitting an intake form, or purchasing any product, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website or purchase Services.

2. Services Offered

BEM Healing offers complementary remote subconscious healing services using modalities including the Emotion Code, Body Code, and Belief Code.

Services may include:

• Individual remote Emotion Code, Body Code, and Belief Code sessions

• Remote sessions for animals

• The Private Root Reset, an 8-week private remote subconscious healing sequence

• Longer-term private remote subconscious healing containers or sequences

• Digital products, including audio files, meditations, courses, recordings, or other educational resources where available

All Services are provided online and remotely unless otherwise stated.

Email sessions, animal sessions. The Private Root Reset, and longer-term private remote subconscious healing containers do not include live calls, appointments, video sessions, voice sessions, coaching calls, counselling, therapy, or ongoing messaging support unless specifically stated in writing.

3. Pricing & Payment

• All prices are listed in Australian Dollars (AUD) and include GST where applicable.

• Payment is due at the time of booking or purchase.

• Your booking, session, service, or Private Root Reset sequence is not confirmed until payment has been received.

• For private remote subconscious healing sequences or containers, including The Private Root Reset and any longer-term private containers, payment confirms your place and reserves the relevant private capacity for the stated service period.

• We reserve the right to change pricing at any time. Any changes will not affect existing confirmed purchases or bookings.

4. Booking, Cancellations, Rescheduling & Refunds

Single Sessions, Including Animal Sessions

Single sessions are completed remotely after you submit the required intake form.

Single remote sessions may be for a person or an animal, depending on the service purchased.

You do not need to attend a live appointment or be available at a specific time unless otherwise stated.

Once your intake form has been received, your session will be completed remotely within the timeframe stated on the relevant booking or service page, unless otherwise agreed.

After the session is complete, you will receive a detailed written report by email.

For animal sessions, you are responsible for providing accurate information about the animal and seeking appropriate veterinary or professional animal care where needed.

Legacy Packages

BEM Healing no longer offers session packages for general public purchase unless otherwise stated.

Clients who previously purchased a session package may continue to use any remaining valid sessions according to the terms that applied at the time of purchase.

At BEM Healing’s discretion, existing legacy package clients may be offered the option to purchase additional legacy package sessions until 31 December 2026. This option is not available to new clients and does not guarantee that packages will continue to be offered after that date.

Legacy package sessions must be used within 1 calendar year from the original date of purchase.

Unused sessions after 1 calendar year from the original purchase date may be forfeited, unless otherwise agreed in writing or required under Australian Consumer Law.

Legacy package sessions are non-refundable once purchased, except where required under Australian Consumer Law.

BEM Healing may deliver remaining legacy package sessions remotely by email, unless otherwise agreed in writing.

The Private Root Reset

The Private Root Reset is an 8-week private remote subconscious healing sequence.

It includes one remote session per week for 8 weeks, with a detailed personalised report sent by email after each completed session.

The Private Root Reset is a time-based private sequence, not a package, bundle, or set of sessions to be used at any time.

Because private weekly capacity is reserved for you across the 8-week period, purchases are final once payment has been made, except where required under Australian Consumer Law.

You may reply to your session report with relevant updates, changes, symptoms, or context if you wish. However, you do not need to manage the process, provide weekly updates, or decide what needs to be worked on each week.

Unless you provide updated information, BEM Healing will continue working with the original intention, issue, symptom, pattern, or area of life provided at the beginning of the sequence, while following what your subconscious prioritises each week.

Longer-Term Private Remote Subconscious Healing Containers

Longer-term private remote subconscious healing containers are private remote healing arrangements provided over the stated service period.

They may include regular remote Emotion Code, Body Code, and Belief Code sessions, written session reports, and private ongoing subconscious work delivered remotely by email, as described on the relevant service page at the time of purchase.

Longer-term private containers are not session bundles, casual packages, coaching programs, therapy programs, memberships, or pay-as-you-go arrangements.

They are time-based private remote healing containers, and payment reserves private capacity for the stated service period.

Unless otherwise stated in writing, longer-term private containers do not include live calls, appointments, video sessions, voice sessions, coaching, counselling, therapy, crisis support, or unlimited messaging access.

Client-requested pauses, extensions, or delays are not guaranteed and may be declined to preserve the structure, rhythm, and integrity of the container.

Refund Policy

No refunds are available once a session, digital product, remote healing sequence, private container, or service has been delivered, except where required under Australian Consumer Law.

Due to the nature of the work, results cannot be guaranteed and refunds are not provided on the basis of client dissatisfaction, subjective experience, or not experiencing a hoped-for result after a session, sequence, container, or service has been conducted.

Refunds are not provided for:

• Change of mind

• Deciding you no longer want the service

• Not submitting your intake form

• Purchasing the wrong service

• Not reading the service description before purchase

• Not experiencing the result you hoped for

• Dissatisfaction based on subjective results

• Failure to engage with or use the service after purchase

• Deciding not to continue after a private sequence or container has begun

• Failure to provide updates during a private sequence or container

Digital products, including audios, courses, recordings, meditations, and downloadable resources, are non-refundable once delivered, unless required under Australian Consumer Law.

Nothing in these Terms limits your rights under Australian Consumer Law.

5. Use of Content & Intellectual Property

All materials on the Website, including text, images, videos, audios, digital products, session reports, written resources, PDFs, and other content, are the intellectual property of BEM Healing unless otherwise stated.

You are granted a personal, non-transferable licence to use purchased or received materials for your own private use.

You may not share, reproduce, sell, distribute, copy, publish, adapt, or use any BEM Healing content for commercial purposes without written permission.

6. Client Responsibility

By booking a session, purchasing a service, purchasing a private sequence or container, or purchasing a product, you acknowledge and agree:

• You are responsible for your own wellbeing, decisions, actions, and outcomes.

• You understand that BEM Healing Services are complementary wellness services only.

• You understand that BEM Healing Services are not a substitute for medical, psychological, psychiatric, veterinary, legal, financial, or other professional advice or care.

• You understand that BEM Healing does not diagnose, treat, cure, or prevent any disease, illness, mental health condition, medical condition, physical condition, animal health condition, behavioural condition, or other professional concern.

• You will seek appropriate professional help when necessary.

• You will not delay, avoid, or discontinue medical, psychological, veterinary, or other professional care because of anything provided by BEM Healing.

• You will provide accurate information through your intake form to the best of your ability.

• You understand that no specific outcome, result, healing response, symptom change, emotional change, physical change, animal change, financial result, relationship result, business result, or life change can be promised or guaranteed.

• For animal sessions, you understand that BEM Healing provides complementary remote wellness support only and does not provide veterinary care, behavioural diagnosis, emergency care, medical advice, diagnosis, treatment, or cure. You are responsible for seeking appropriate veterinary or professional animal care where needed.

• If you are experiencing a medical emergency, mental health crisis, or are at risk of harm, please contact emergency services or an appropriate crisis support service immediately.

• If your animal is experiencing a medical, behavioural, urgent, or emergency concern, please contact a veterinarian or appropriate animal professional immediately.

7. Privacy & Data Handling

We take privacy seriously.

We collect personal information necessary to deliver Services, process payments, manage bookings, communicate with you, maintain client records, and operate the Website.

Because BEM Healing may collect health-related or sensitive personal information through intake forms and session-related communication, this information is handled with care and used only for the purpose of providing the Service you requested, unless otherwise required by law.

Data is stored securely and will not be sold or rented to third parties.

Information may be shared only where necessary to operate the business, deliver the Service, process payments, comply with legal obligations, or protect the rights, safety, or property of BEM Healing or others.

You can request access, correction, or deletion of your personal information by contacting beth@bemhealing.com, where legally permissible. See our full Privacy Policy for more details.

8. Communication & Boundaries

• Email and message responses will usually be provided within 1–3 business days, excluding weekends, public holidays, travel periods, illness, emergencies, or planned time away.

• BEM Healing communicates primarily by email.

• Single remote sessions, animal sessions, The Private Root Reset, and longer-term private remote subconscious healing containers do not include unlimited email support, coaching, counselling, emotional processing support, crisis support, veterinary support, behavioural support, or real-time messaging access unless specifically stated in writing.

• Our Services are not intended for crisis or emergency support.

• We reserve the right to discontinue Services to anyone engaging in abusive, harassing, threatening, inappropriate, excessive, or unsafe behaviour.

• We may also decline to respond to communication that is outside the scope of the Service, requires medical, psychological, legal, financial, veterinary, behavioural, or professional support, or repeatedly ignores service boundaries.

9. Disclaimers

• Results from Emotion Code, Body Code, Belief Code, subconscious healing, energy healing, mindset work, and complementary wellness services vary by individual.

• We make no guarantees regarding outcomes, including physical, emotional, medical, mental health, financial, relationship, business, fertility, pregnancy, birth, animal health, behavioural, or personal results.

• Testimonials, client stories, examples, or educational content shared on this Website represent individual experiences and do not guarantee that you will experience the same or similar results.

• All information is provided for educational, informational, and complementary wellness purposes only.

• BEM Healing does not provide medical care, psychological treatment, counselling, psychotherapy, coaching, diagnosis, crisis support, emergency support, veterinary care, behavioural diagnosis, or professional advice.

10. Limitation of Liability

To the maximum extent permitted by law, BEM Healing is not liable for any direct, indirect, incidental, special, consequential, or economic loss arising from your use of the Website, Services, session reports, digital products, educational content, private sequences, private containers, or other materials.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under Australian Consumer Law.

Where BEM Healing is permitted to limit liability, liability will be limited to the resupply of the Service or the cost of having the Service supplied again, where appropriate.

11. Third-Party Links

The Website may contain links to third-party sites, products, services, platforms, or resources.

We are not responsible for the content, availability, security, privacy practices, policies, or accuracy of any external sites or services.

Accessing third-party links is at your own discretion.

12. Governing Law

These Terms are governed by the laws of South Australia, Australia.

Any disputes will be resolved in the courts of South Australia, Australia, unless otherwise required by law.

13. Australian Consumer Law

Our Services come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms is intended to limit or exclude any rights you may have under Australian Consumer Law or any other applicable law.

If a Service does not meet a consumer guarantee, you may be entitled to a remedy depending on the circumstances.

For questions about these Terms, please email beth@bemhealing.com

14. Contact

For questions about these Terms, please email beth@bemhealing.com