BEM Healing Terms & Conditions

BEM Healing Terms and Conditions

Last updated 17 September 2025

1. Overview

Welcome to www.bemhealing.com (“Website”). These Terms & Conditions (“Terms”) govern your access to and use of this Website and any services, sessions, courses, memberships, audio recordings, or other digital products (“Services”) provided by BEM Healing (“we,” “us,” or “our”). By using the Website, booking a session, or purchasing any product, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website or purchase Services.

2. Services Offered

BEM Healing offers a range of Services including:

  • Individual Body Code sessions

  • Packages and bundles of sessions

  • Asynchronous coaching

  • Membership subscriptions

  • Digital products, including audio files, meditations, and online courses

All Services are provided online unless otherwise stated.

3. Pricing & Payment

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

  • Payment is due at the time of booking or purchase.

  • We reserve the right to change pricing at any time. Any changes will not affect existing confirmed bookings.

4. Booking, Cancellations, Rescheduling & Refunds

Booking Window

  • A minimum of 24 hours’ notice is required to book any session.

Cancellations & Rescheduling

  • More than 24 hours’ notice: You may reschedule or cancel your session at no cost.

  • Less than 24 hours’ notice: 50% of the session fee will be forfeited.

    • Alternatively, you may request that your session be converted to an email session. In this case, the full session fee will still apply, and the session will be completed at the originally scheduled appointment time. You will receive a detailed written report via email afterward, as per the standard email session format.

  • No-shows: The full session fee is forfeited.

This policy ensures fairness and allows your appointment time to be offered to another client who may need support.

Refund Policy

  • No refunds are available once a session, package session, coaching exchange, or service has been delivered.

  • Due to the nature of the work, results cannot be guaranteed and refunds are not provided on the basis of client dissatisfaction after a session has been conducted.

  • Digital products (including audios and courses) are non-refundable once delivered, unless required under the Australian Consumer Law.

Packages

  • Packages must be used within 12 months of purchase. Unused sessions after this time may be forfeited.

Memberships

5. Use of Content & Intellectual Property

All materials on the Website, including text, images, videos, audios, and session content, are the intellectual property of BEM Healing unless otherwise stated.
You are granted a personal, non-transferable licence to use purchased materials for your own private use. You may not share, reproduce, sell, or distribute any content without written permission.

6. Client Responsibility

By booking a session or purchasing a product, you acknowledge and agree:

  • You are responsible for your own wellbeing, decisions, and outcomes.

  • You understand that our Services are not a substitute for medical, psychological, or legal advice.

  • You will disclose any relevant health conditions that may affect your participation.

  • You will use your best judgment and seek professional help when necessary.

7. Privacy & Data Handling

We take privacy seriously.

  • We collect only necessary personal information to deliver Services.

  • Data is stored securely and will not be shared with third parties except as required by law.

  • You can request a copy or deletion of your data by contacting bemhealing@gmail.com
    See our full Privacy Policy for more details.

8. Communication & Boundaries

  • Email and message responses will be provided within 7 business days.

  • Our Services are not intended for crisis or emergency support.

  • We reserve the right to discontinue Services to anyone engaging in abusive, harassing, or inappropriate behaviour.

9. Disclaimers

  • Results from energy healing, coaching, and mindset work vary by individual.

  • We make no guarantees regarding outcomes, including health, financial, or personal results.

  • All information is provided for educational and wellness purposes only.

10. Limitation of Liability

To the maximum extent permitted by law, BEM Healing is not liable for any direct, indirect, incidental, or consequential damages resulting from use of the Website or Services.

11. Third-Party Links

The Website may contain links to third-party sites. We are not responsible for the content, security, or privacy practices of these external sites.

12. Governing Law

These Terms are governed by the laws of South Australia, Australia. Any disputes will be resolved in the courts of South Australia.

13. Contact

For questions about these Terms, please email bemhealing@gmail.com

Refund and Cancellation Policy

Last updated 17 September 2025

At BEM Healing, I value your time and energy — and mine. These policies help keep our work together clear, respectful, and fair for everyone.

1. Booking Policy

  • Payment is taken at the time of booking to confirm your spot.

2. Cancellation & Rescheduling

  • More than 24 hours’ notice: You may reschedule or cancel with no fee.

  • Less than 24 hours’ notice: 50% of the session fee is forfeited, or you may choose for me to do the session via email. In that case, you will still pay the full fee as normal, and I will complete the session at the dedicated appointment time, and you will receive the report to your email after, as per an email session.

  • No-shows: The full session fee is forfeited.

This ensures I can offer your spot to someone else who may need support.

3. Refunds

Because of the nature of my work, refunds are not available once a session, package session, coaching exchange, or service has been delivered.

  • Results vary for every individual and cannot be guaranteed.

  • Digital products (audios, courses, recordings) are non-refundable once delivered, unless required under the Australian Consumer Law.

  • Memberships can be cancelled at any time — see Membership Terms & Conditions for details.

4. Packages

  • Package sessions must be used within 12 months of purchase.

  • Unused sessions after this time may be forfeited.

5. Emergencies

I understand that genuine emergencies happen. Please email me as soon as possible at bemhealing@gmail.com if something urgent arises, and I will do my best to work with you.

6. Contact

If you have any questions about this policy, please email me at bemhealing@gmail.com.

BEM Healing Membership Terms & Conditions

Last updated 17 September 2025

1. Overview

These Terms & Conditions (“Terms”) govern your participation in the BEM Healing Membership (“Membership”). By subscribing, you agree to be bound by these Terms. If you do not agree, please do not purchase or access the Membership.

2. Membership Tiers & Pricing

We currently offer three subscription options:

  • Tier 1: Align - $27/month or $270/year – 10% discount on single sessions + access to full audio library + monthly journal prompts.

  • Tier 2: Elevate - $159/month or $1590/year – 1 Body Code email session/month + 10% discount on additional sessions + access to full audio library + monthly journal prompts.

  • Tier 3: Transform - $299/month or $2990/year – 2 Body Code email sessions/month + 10% discount on additional sessions + access to full audio library + monthly journal prompts.

All prices are listed in AUD and include GST where applicable. Pricing is subject to change with 30 days notice.

3. Payment & Billing

  • Payment is collected automatically each month (or year for yearly subscriptions) via your selected payment method.

  • Your subscription will renew automatically unless cancelled.

  • Failed payments may result in suspension of Membership access until resolved.

4. Cancellations & Refunds

  • You may cancel anytime by logging into your account or emailing bemhealing@gmail.com.

  • Cancellations must be done 24 hours or more prior to end of billing period to avoid next payment.

  • Cancellations take effect at the end of your current billing period- you will continue to have access until that date.

  • Due to the digital nature of the content and services, we do not offer refunds for partially used subscription periods, unless required under the Australian Consumer Law.

5. Session Use & Discounts (Tiers 2 & 3)

  • Email sessions must be used within the billing month and do not roll over.

  • “Email session” is defined as one in-depth Body Code session where you submit a request and receive a detailed written report via email after the session is completed.

  • Additional sessions beyond the included number may be booked at the member-discounted rate, provided they meet the requirements outlined below.

Personal Use:

  • Sessions included in the Membership may only be used by and for the person who purchased the subscription and are non-transferable.

  • The 10% member discount may be applied to sessions booked for the member only.

  • The discount may not be used for anyone else, including but not limited to family and friends.

6. Member Conduct

You agree to use the Membership respectfully and only for personal, non-commercial purposes. Abusive, harassing, or harmful behaviour may result in termination of your Membership without refund.

7. Communication & Ethics

BEM Healing is committed to providing a safe, supportive, and professional environment. By joining the Membership, you agree to:

  • Communicate respectfully and use professional language in all correspondence.

  • Respect time boundaries — email sessions are responded to within 2 business days and are not intended for emergency support.

  • Acknowledge that deep emotional processing may occur and take personal responsibility for your own wellbeing, seeking additional professional help if needed.

BEM Healing agrees to:

  • Respond to member emails within the agreed timeframes.

  • Provide a safe and judgment-free space for personal growth.

  • Maintain confidentiality of all client communications except where legally required to disclose.

8. Privacy & Data Handling

Your privacy is important to us.

  • We collect and store only the information necessary to deliver the Membership.

  • All data is kept secure and confidential, and will not be shared with third parties except as required by law.

  • You may request a copy or deletion of your personal data at any time by emailing bemhealing@gmail.com.

9. Intellectual Property

All content (including audio files, written materials, and responses) is owned by BEM Healing. You are granted a personal, non-transferable licence for private use only. You may not share, resell, or distribute the materials.

10. Disclaimers

BEM Healing provides energy work, emotional healing, and mindset coaching for educational and wellness purposes. This Membership does not constitute medical, psychological, or legal advice. Results may vary from person to person.

11. Limitation of Liability

To the maximum extent permitted by law, BEM Healing is not liable for any direct, indirect, incidental, or consequential damages arising from your participation in the Membership.

12. Governing Law

These Terms are governed by the laws of South Australia, Australia, and any disputes will be handled in the courts of South Australia.

13. Contact

For questions or support regarding these Terms, please email bemhealing@gmail.com.

BEM Healing Privacy Policy

Last updated 17 September 2025

At BEM Healing, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.bemhealing.com, book a session, join a membership, or purchase a product.

By using this Website or providing your personal information, you agree to the terms outlined below.

1. Information We Collect

We may collect the following information to deliver our services and improve your experience:

  • Personal Information: Name, email address, phone number, age, date of birth, billing address, and payment details.

  • Booking Information: Session dates, times, and the type of service selected.

  • Session Notes: Brief records of session content for continuity and quality of service.

  • Technical Information: IP address, browser type, and device data collected automatically when using our Website (via cookies or analytics tools).

2. How We Use Your Information

We use the information collected to:

  • Provide, personalise, and deliver sessions, memberships, and digital products.

  • Process payments and manage bookings.

  • Communicate with you regarding appointments, updates, or relevant offers.

  • Maintain client records for ongoing support.

  • Improve the Website, services, and user experience.

  • Comply with legal obligations and resolve disputes.

3. How We Store & Protect Your Information

  • Your data is stored securely in password-protected systems.

  • Session notes and records are kept confidential and accessed only by BEM Healing for professional purposes.

  • Payment details are processed securely by third-party payment processors — we do not store full credit card details.

  • We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal data.
We may share information only when:

  • It is required by law, regulation, or legal process.

  • It is necessary to protect the rights, safety, or property of BEM Healing or others.

  • It is required to complete a transaction (e.g., payment processors).

5. Your Rights

Under Australian privacy law, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or outdated information.

  • Request deletion of your data, where legally permissible.

You can exercise these rights by emailing bemhealing@gmail.com.

6. Cookies & Analytics

Our Website may use cookies and analytics tools to improve performance and user experience.
You can disable cookies in your browser settings, though this may impact how the Website functions.

7. Third-Party Links

Our Website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their privacy policies.

8. Changes to This Policy

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last updated” date revised accordingly.

9. Contact

For privacy-related questions, requests, or concerns, please contact us at: bemhealing@gmail.com